REGIONAL PROCESS CONSULTANT

Compass Role Level:

C

Role Purpose:

A Regional Process Consultant leads the design, build and implementation of common business processes, ways of working, data and solution for Compass as part of the global business transformation programme (Matrix).

Key accountabilities:

• Leads workshops and supports ongoing business engagement for Matrix, to achieve the objective of 90%/10% Core/Local template adoption within deployment countries

• Engages with relevant in-country Directors, Country Process Owners and Subject Matter Experts, to achieve alignment on core template incl processes, ways of working, solutions and drives value orchestration in countries and across the region

• Delivers defined deliverables for the Matrix programme, including data model definition for relevant process areas and gives guidance on effective in-country data preparation

• Collaborates with Compass D&T colleagues and with System Integrator partners to ensure on time delivery and quality of programme deliverables and deployment activity

• Proactively manages stakeholders and Matrix adoption within countries escalating issues (if required) to the Regional Process Owner, ensuring awareness of significant opportunities or issues

• Responsible for entire agreed L3 processes – this includes deep understanding of the process, associated L2 process dependencies,  controls requirements and end user experience (including ensuring end user training materials are kept up to date, in collaboration with the OCM Training Development team)

• Leads knowledge transfer of L3 processes to local countries – during initial deployment (eg L3 process owner KT, Super-User & User Acceptance Tester upskilling) and ongoing for live countries

• Responsible for providing Core and Local OCM/Training/Comms teams with ‘end user friendly’ descriptions of functionality changes for communicating enhancements etc in local countries

Person Specification

• 2+ years’ experience working in the Compass business (across multiple countries - an advantage but not mandatory)
• Ability to effectively manage and co-ordinate stakeholders of all levels
• Experienced in delivering business results in complex environments
• Great communication skills
• Has the ability to build good working relationship with different teams across the organisation and across countries
• Skilled in managing a portfolio of business issues that cross short and long-term strategic objectives
• Adept at looking cross functionally and weighing competing ideas and priorities
• Proficiency in English language (Bilingual an advantage)

Document Date:

August 2023

ANALYTICS & REPORTING LEAD

Compass Role Level:

Role Purpose: The Analytics & Reporting Lead is responsible for leading & driving the formation and establishing our Centre of Excellence for analytics & reporting – a key strategic enabler. The role holder will be responsible for developing and executing a strategic vision for analytics and reporting across the organization to drive and maximise value from existing reporting suites. Responsibility will also extend to drive business outcomes through broader data-driven insights, enhanced decision making and fostering a culture of data literacy and innovation.

Key accountabilities: 

1. Strategy and Vision:

Develop, gain buy in and execute a comprehensive strategy for analytics and reporting, aligned with Compass goals and objectives.

Establish a clear vision for the Centre of Excellence, ensuring alignment with business needs and priorities.

1. Team Leadership:

Form and lead an analytics & reporting team, providing guidance, mentorship, and coaching to ensure high performance and growth.

Foster a collaborative and inclusive team culture, encouraging innovation, experimentation, and continuous learning.

1. Analytics and Reporting Capabilities:

Develop and maintain a robust analytics and reporting capability, compatible with Compass’s strategic technology platforms.

Ensure the delivery of high value, actionable insights and reports that inform business decisions and drive right outcomes in a user friendly way (ie emphasis on delivering self-service reporting dashboards and alerts for Execs at both at Group and Country level).

1. Data Governance and Quality:

Work with the relevant Compass teams to establish and enforce data governance policies, procedures, and standards to ensure data quality, integrity, and security.

Collaborate with stakeholders to ensure data accuracy, completeness, and relevance.

1. Stakeholder Engagement:

Build and maintain strong relationships with business stakeholders (incl Exec / Senior Leaders), understanding their analytics and reporting needs and expectations.

Communicate complex analytics and reporting concepts to non-technical stakeholders, ensuring effective understanding and adoption.

1. Innovation and Best Practices:

Stay abreast of industry trends, emerging technologies, and best practices in analytics and reporting.

Identify opportunities for innovation and experimentation, driving the adoption of new approaches and tools such as Generative AI

1. Operational Efficiency:

Ensure the efficient operation of the Centre of Excellence, managing resources, budgets, and timelines effectively. 

Identify opportunities for process improvements and implement changes to increase productivity and quality.

Requirements:

1. Education:

·              Bachelor's degree in Computer Science, Information Systems, Mathematics, Statistics, or a related field.

2. Experience:

·              At least 8 years of experience in BI, analytics, reporting, or a related field, with a minimum of 3 years in a leadership role.

·              Proven track record of building and leading BI, reporting and analytics teams.

3. Skills:

·              Strong understanding of analytics and reporting concepts, tools, and technologies (e.g., data visualization, machine learning, statistical modelling).

·              Excellent leadership, communication, influencing and interpersonal skills ideally in a federated business model.

·              Ability to think strategically and drive business outcomes through data-driven insights – strategic doer.

·              Strong problem-solving and analytical skills.

·              Experience with data governance, quality, and security principles and practices

Nice to Have:

1. Industry expertise: Experience in Food Service & Hospitality Industry
2. Cloud computing: Familiarity with cloud-based analytics and reporting platforms (e.g., AWS, Azure, Power BI).
3. Agile methodologies: Experience with Agile development methodologies and iterative delivery approaches.

Document Date:

May 2024