The Food Travel Experts Job Description: Group Internal Controls Manager
JOB TITLE
Reporting to:
Group Director of Risk &
Assurance
Grade:
TBC
Location:
London Head Office,
Camden Town
Department:
Legal
GROUP RISK MANAGER
We are the food travel experts. So what does that mean? It means that we are experts in
creating and running food outlets in locations where people are on the move. Whether it’s
jetting off somewhere more exotic, getting on a train or stopping off at a motorway service
area, we will make sure the food and drink on offer is the ideal selection to meet the needs of
the many different types of traveller.
Globally, we now operate in 37 countries worldwide at around 600+ sites, and we have an
extensive portfolio of more than 500 international, national, local and speciality brands. These
include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we
franchise, including M&S, Starbucks and Burger King. We’ve also work with a number of famous
chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.
We strongly believe that by creating a culture where our values are front and centre and lived
and breathed, we will achieve our vision of being the leading food and beverage operator in
travel locations worldwide.
Our values, listed below, are integral to our business and underpin everything we do. They were
developed in consultation with our teams across the world and reflect what it means to be part
of the SSP team.
• We are one team … working together and sharing our best ideas to fulfil our global
potential.
• We are results focused… delivering great food and service for our customers and
outstanding results for our clients, shareholders and colleagues
• We all make a difference… respecting each other, acting responsibly and being
accountable for the contributions that we make.
• We are bold …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success… recognising and valuing everyone’s achievements.
ABOUT SSP
The Food Travel Experts Job Description: Group Internal Controls Manager
Main Responsibilities • Overall accountability for ensuring SSP’s risk registers are up to date, accurate and reflective of current risk exposures
within our Group and regional businesses.
• Visits each of our regional businesses annually to undertake the Annual Risk Review process, meeting with regional
leadership and executives to review their risk register and building strong and trusted working relationships in the
process.
• Holds in-depth risk reviews with all Group executives, functional leaders, and regional leadership to review, assess and
update their respective risk registers.
• Agrees deliverable action plans with management to address risks which have been assessed as ‘outside appetite’.
• Works with management throughout the year to support, monitor and report on the delivery of risk action plans.
• Maintains SSP’s risk registers to a high standard of quality and accuracy.
• Produces high quality reports for Group and regional risk and audit committees, providing clear, articulate
information on the risks facing the business and the actions being taken to address them.
• Provides leadership to the business on risk management by Influencing and shaping thinking on the importance of
effective risk management, best practice approaches to the management of risk, and the risks facing our businesses.
• Supports Group and regional risk committees by developing a draft agenda, coordinating meeting papers and
ensuring that each regional business has a schedule of regular risk committees throughout the year.
• Attends Group and regional risk committees to present risk reports and discuss specific areas of risk.
• With support from the Group Director of Risk & Assurance, manages the global insurance programme on a day-to-day
basis, working closely with management and SSP’s brokers and insurers to deal with insurance queries and claims.
• Supports the insurance renewal process by working with management and brokers to meet the renewal information
requirements of insurers.
The Group Risk Manager will be responsible for the management of SSP’s Enterprise Risk Management Framework,
working closely with Group and regional leadership to review, assess and update risk profiles across the business,
producing high quality management information and reports for presentation to Group and regional risk and audit
committees. The role holder will influence and shape the approach and perspectives of our Board and senior leadership on
the risk exposures facing SSP, and will work with management to agree and drive through actions to mitigate key risks.
With the support of the Group Director of Risk & Assurance, the role holder will also manage day-to-day activities on the
global insurance programme, dealing with queries and claims received from management, and working closely with SSP’s
insurance brokers and insurers to resolve day-to-day issues. No experience of working in insurance is required for this
element of the role, as it will be supported and guided by an experienced line manager. The role will involve some travel
to our regional offices in the US, Europe, Cyprus and Asia Pacific.
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Role Summary
The Food Travel Experts Job Description: Group Internal Controls Manager
Essential:
• Qualifications – a relevant qualification such as IRM, ACA or
equivalent, CIIA etc - qualified for at least 3 years.
• Experience - Experience of managing an enterprise risk
management framework and maintaining risk registers to high
standards.
• Technical - In-depth understanding of risk management best
practice.
• Relationship building - Ability to build productive, trusted
relationships with leadership and management at all levels.
• Communication and presentation - Ability to present and
discuss risks and risk reports with Group and regional
management.
• Leadership – Ability to provide leadership on risk management
and shape thinking.
• Technology – highly adept at using Powerpoint, Excel, and Word.
• Quality – uncompromising attention to detail, and committed to
ensuring the best quality outputs.
• Group executive and functional leads
• Regional CEOs, CFOs, Exec members and management
• Senior Internal Audit Manager, and in-house and co-sourced Internal Audit teams
• Other risk stakeholders
• Insurance broker’s client service team
Key Working Relationships
Person Specification
Desirable but not essential:
• Insurance - Experience of managing a
corporate insurance programme
• Global businesses / Group structures –
experience of working within a
global/group organisational structure.
• Food, Beverage & Retail – has an
understanding of the industry in which we
operate and its key risks.
• Deliver annual risk reviews for Group and all regions within each financial year, ahead of the Board deadline for
the review of Principal Risks.
• Visit each regional business annually to perform the annual risk reviews with regional leadership and
management.
• Maintain SSP’s risk registers to high standards of quality, accuracy and currency at all times.
• Produce high quality risk reports for Group and each region, promptly after each review, and ahead of risk and
audit committee deadlines.
• Ensure all insurer renewal information requirements are met in line with the timescales set by SSP’s insurance
broker.
This job description is produced in good faith and is meant to be a used as a guide. Aspects of the role may be subject to change either upon commencement of the role or
during the employment of the individual. Any significant changes will be made in consultation with the individual.
Key Measurables