Position Title:

IT & Systems Manager

Reports to:

Business Unit / Department:

Projects Department

Grade:

Job Purpose: (Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish.)

The IT & Systems Manger is responsible for shaping and executing the company’s IT and technology strategy and infrastructure, ensuring alignment with business objectives across all verticals. The role plays a critical function in driving operational efficiency, strategic digital transformation, and ensuring that all IT initiatives contribute to sustainable business growth.

Job Responsibilities: (These are the main job duties regularly performed by the employee in the position.)

Strategic:

• Develop and maintain a forward-looking IT strategy aligned with overall business goals and growth plans
• Identify technology trends and assess their applicability to improve operational performance and competitive advantage
• Drive IT governance, standardisation, and compliance across the group and its business units

Leadership:

• Support cross-functional teams in choosing and implementing appropriate digital tools and platforms
• Lead third-party vendors and implementation partners to deliver IT projects within scope, time, and budget
• Champion a culture of continuous improvement, innovation, and responsible technology use

Financial:

• Drive ROI-focused decision-making in system selection and technology investment
• Develop and manage the IT budget, ensuring cost-effective use of resources
• Manage vendor relationships, SLAs, licensing, and performance of third-party service providers

Functional:

• Oversee the IT infrastructure including networks, cloud services, security, hardware, and software
• Ensure system reliability, data integrity, and cybersecurity best practices
• Evaluate and recommend technology solutions, ensuring all systems selected are sustainable, interoperable, and aligned with business priorities
• Manage system integrations and data flows across platforms to support business processes
• Create documentation, policies, and procedures related to systems and IT operations

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Qualifications / Experience / Competencies: (Consider Education / Experience type and minimum level; Special skills; Certifications and licenses etc.)

• Hands-on and proactive, capable of operating both at the strategic and operational levels
• Strong project management and organisation skills with a focus on execution and delivery
• Collaborative, empathetic, and capable of building trust across non-technical teams
• Minimum 3 years of progressive experience in IT management, with at least 2 years in a leadership or strategic role
• Bachelor’s degree in Information Technology, Computer Science, or related field. Masters’ degree or certifications are a plus.
• Proven experience in IT planning, infrastructure management, system selection, and successful software implementations
• Strong knowledge of ERP and business intelligence tools (experience with SAP, Oracle, or similar systems is a plus)
• Experience managing third-party vendors and external system integrators

Signature

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Employee Signature

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